Collections Specialist

Responsibilities

• Manages an assigned portfolio of outstanding student accounts.
• Contacts students, former students, parents and authorized payers via phone, text, email and written correspondence regarding delinquent balances.
• Counsels individuals on repayment options, payment plans, and financial obligations.
• Negotiates and establishes payment arrangements in accordance with university policies.
• Maintains accurate records of collection efforts and payment arrangements within the university’s ERP.
• Provides regular updates on collections status to the Director of Student Accounts.
• Serves as the primary point of contact for students with past-due balances and collaborates with students, alumni, and internal departments to resolve delinquent accounts, explain payment options, and ensure compliance with institutional policies and applicable regulations.
• Ensures compliance with Federal, State and university regulations (e.g. FERPA and debt collection laws) and privacy requirements.
• Supports audits and other documentation requests as needed.
• Collaborates with Financial Aid, Registrar, Enrollment, Student Success and other campus departments to resolve account issues.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong problem-solving and negotiation skills.
• Proficient in using Microsoft Office Suite, particularly Excel for record-keeping.
• Knowledge of FERPA and other relevant federal and state regulations.
• Experience in collections or related field preferred.