Collections Specialist

Responsibilities

• Manage collection efforts on delinquent employee and member accounts and maintain acceptable delinquency rates
• Communicate with members regarding past due accounts via telephone and/or written correspondence
• Utilize skip tracing tools and techniques such as credit reports, software applications, and web-based searches
• Ensure compliance with all federal and state regulations as it pertains to collections, loss mitigation and default processing
• Negotiate acceptable payment arrangements
• Research and resolve discrepancies
• Handle a high volume of incoming and outgoing calls on a daily basis
• Recommend accounts for charge off
• Escalate accounts to management when the member is unwilling or unable to pay when necessary

Qualifications

• High school diploma or equivalent
• Minimum 1 year of collections, banking, call center or customer service experience
• Ability to work flexible hours based on business needs: Monday - Friday 8AM–4:30PM Includes a rotational shift once every 5 weeks of Saturday 9AM–1PM and a 10:30AM-7PM shift during the week
• Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely
• Experience working in a financial institution in a branch, call center, or retail environment may be substituted for collections experience
• Effective oral and written communication skills
• Review and analyze or interpret data and documentation and to make decisions regarding subsequent actions
• Working knowledge of FDCPA (Fair Debt Collection Practices Act) and TCPA (Telephone Consumer Protection Act)
• Accuracy and detail orientation
• Effective negotiation skills
• Ability to think strategically
• Ability to maintain confidentiality
• Interact effectively with all levels of the organization and with members

Benefits

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.