Collections Specialist

Responsibilities

• Monitor email and respond to inquiries for new advertiser set-ups and modifications.
• Perform all related duties to complete the process.
• Serve as liaison to 3rd party collection agency and respond to inquiries and provide documentation to assist in the account reconciliation and resolution.
• Ensuring that all proper station approvals have been obtained for accounts recommended as bad debt.
• Point of contact for monthly collection meetings with the stations.
• Participate in collection meetings/conference calls for assigned markets.
• Responsible for assisting the stations by pointing out accounts that are becoming past due.
• Coincides submission of past due accounts to collection agencies when the station has decided to send customer to collections.
• Affords assistance to the station sales staff and customers when questions arise.
• Processes credit applications for new advertisers working with station Sales Account Executives.
• Obtains Business Manager approval prior to sending to Administrator for set up in billing system.
• Performs other management requests and related duties as required.

Requirements

• Excellent Communication Skills (verbal and written).
• Associates degree in Accounting or Management, preferred.
• Minimum 5 years’ experience in customer service or collections.
• Strong Excel skills preferred.
• Strong analytical and problem-solving skills with the ability to manage multiple projects with competing priorities.
• Self-motivated with strong interpersonal skills.
• Team player with exceptional oral/written communications skills.
• Proactive, high attention to detail, able to operate in a fast-paced environment.