Collections Specialist

About the role

MPLC is the legal way to show movies and TV in public or commercial spaces across the globe. Our business has been running for 30 years and we are the number one trusted partner to studios and producers for public performance licensing. We work with every major Hollywood studio and hundreds of independents, and we work hard to educate organizations about the importance of respecting copyright. MPLC is a key player in the entertainment and intellectual property ecosystem. Our aim is to allow companies to use great movie and programming content while ensuring that content creators get paid fairly for their work.

This role involves:

• Managing a portfolio of key client accounts to ensure timely and accurate payments.
• Supporting the end-to-end credit control process, including debt collection, invoicing, and client communications.

This role can be fast-paced and occasionally challenging, especially when juggling multiple priorities or handling overdue accounts. You’ll need to stay calm under pressure and communicate clearly and professionally, even when conversations are difficult. If you’re confident in resolving issues and building strong relationships with clients, you’ll thrive here.

Responsibilities

• Manage payments from both new and renewing clients, ensuring reminder letters are sent on time and follow-up calls are made promptly.
• Issue copy invoices when requested and keep client records accurate and up to date.
• Schedule follow-up actions for yourself and others in the team.
• Handle incoming calls and direct enquiries to the right people.
• Support the Client Services Team and ensure all client communication is handled professionally and courteously.
• Take on general admin tasks and assist with other responsibilities as they arise.

Requirements

You'll love this role if you:

• Are detail-oriented, organised, and enjoy working with people.
• Thrive in a fast-paced environment and take pride in keeping things running smoothly.
• Are confident on the phone and comfortable with systems and databases.
• Are always looking for ways to improve how things are done.

Benefits

• Salary of $55,000
• Remote/Hybrid Working
• Comprehensive health insurance package (medical, dental, sick pay)
• 401(k) retirement plan
• 15 days paid vacation time