Collections Specialist

About the role

We are seeking a detail-oriented Collections Specialist to join our team. In this role, you'll be responsible for reviewing cash receipts, handling attorney appeals, and ensuring timely follow-ups on overdue balances. The ideal candidate will be organized, proactive, and able to communicate effectively with clients, attorneys, and internal teams.

We are proud to be recognized as one of the premier litigation law firms in the Northeast. As a Collections Specialist, you'll play a key role in ensuring the smooth management of payment processes, working closely with attorneys, clients, and internal teams to resolve outstanding balances. You'll be empowered to make a real impact, contributing to our operational success while being supported by a collaborative and growth-focused culture that values your expertise and long-term career development.

A day in the life of a Collections Specialist is fast-paced and dynamic, where you'll take charge of reviewing cash receipts, ensuring payments are accurately posted, and proactively following up on overdue balances. You'll collaborate directly with attorneys, managing appeal requests and sending timely reminders. Every day brings new challenges - whether it's tracking outstanding invoices, updating client reports, or resolving flagged issues. If you thrive in a high-energy environment where your impact is felt across the firm, this is the role for you!

Responsibilities

• Review daily payments on assigned clients, ensuring accuracy and timely posting, and handle missing payments, write-offs, and appeal requests.
• Follow up on overdue invoices with claim reps, adjusters, and clients via email and phone, including sending letters and overdue notices to insureds.
• Collaborate with attorneys and billing teams to manage appeal submissions, deductions, and invoice corrections, ensuring timely resolution and communication.
• Maintain up-to-date records in ARCS, track flagged emails, and send follow-up reminders to resolve outstanding balances.
• Provide exceptional customer service to internal teams and external clients, preparing reports and addressing inquiries related to payments and appeals.
• Regularly update and create procedures for internal processes, ensuring smooth operations and compliance with all deadlines.

Qualifications

• 2+ years of experience in collections, billing, or finance, preferably in the legal or insurance sectors.
• Strong attention to detail and accuracy