Collections Specialist

Are you passionate about helping others? If so, we want you on our team! Private Credit is looking for team members who will provide exceptional service and support to our customers. Fully remote positionInterviews will be conducted via Microsoft Teams (video) in Eastern Time Zone.Paid Training Start Date: 11/2/2026 What You’ll Do As a Private Credit Collector, you’ll primarily be responsible for performing collection activities in an effort to recover losses from assigned accounts. Collectors locate and communicate with debtors via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collectors resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations. Essential Job Functions Communicate with debtors in regards to the repayment of their delinquent debt.Perform skip tracing to locate debtors.Ensure all accounts are worked within client standards and Federal Regulations.Maintain continuing education, training in industry career development.Other duties assigned by management. Position Details Position Type: Remote (Work hours provided in Eastern Standard Time Zone.)Start Date: Monday, November 2, 2026Compensation: $16 per hour + Bonus Incentive Eligible + Full Benefits Package and Generous Paid-Time-OffTraining Schedule:Monday - Friday, 8AM-5PM ESTWork Schedule:Monday - Friday, 3 days per week 8:00 AM - 5:00 PM ET; 2 days per week 12:00 PM - 9:00 PM ETOne Friday 12:00 PM - 9:00 PM ET Shift required per month.Saturday hours may be required as necessary for business needs. Office And Technology Requirements MOHELA will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities: Reliable high-speed internet – Minimum of 100mbps download speed and 10 upload speed with latency of less than 25-50 ms.Capability for a wired internet connection by connecting an Ethernet cord into your server from the router/modem. WiFI, 5G, HotSpot, etc. is not compatible with our systems. (An Ethernet cord will be provided to you.)Private workspace or home office free from distractions Minimum Requirements High School Diploma, GED, or equivalentMinimum of 1 year experience in a customer service, call center, sales, or collections role (may substitute experience requirement with college degree)Demonstrated stable work historyAbility to attend mandatory class-based training the first 3 weeks of employment. Time off during this period is not able to be accommodated. Ability to meet all office and technology requirementsBasic keyboarding skills and PC experience in a windows environment + Effective written and verbal communication skillsStrong listening skills, ability to follow written and/or verbal instructionsGood mathematical skills including calculator skillsGoal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goalsStrong organizational skills and the ability to meet tight deadlinesNegotiation, counseling and problem solving skillsReliable, ability to work flexible day, evening and weekend hours as requiredAbility to learn company collections computer system and phone systemPersistent, ability to overcome objections, ability to remove barriersTeam player Preferred Qualifications Experience with the Navient portfolio and telephony system