Collections Specialist

Location: San Antonio, TX | Duration: 12 months | Hours: 40/week (1st Shift) | Employment Type: Contract on W2 (US Citizens or GC Holders only)

About the role

In this role, the Collections Specialist is responsible for ensuring the prompt payment of accounts receivable to maximize revenue management. Responsibilities include building and maintaining customer relationships, monitoring assigned AR portfolios, ensuring timely payments, resolving customer concerns, and assisting with escalated collection issues.

Responsibilities

• Proactively monitor and reconcile customer accounts.
• Identify and facilitate the resolution of disputed receivables.
• Provide exceptional customer support, responding to account queries in a timely and professional manner.
• Maintain a detailed understanding of customer contracts and how they impact the collections process.
• Maintain accurate and up-to-date customer account documentation.
• Proactively escalate issues to internal support partners and senior management as appropriate.
• Identify and communicate process improvement opportunities to the manager.

Requirements

• 2+ years in commercial collections.
• Strong analytical and problem-solving skills.
• Excellent communication skills (written and oral).
• Superior customer service skills.
• Good administrative skills.
• Strong attention to detail and goal-oriented mindset.
• Ability to prioritize and manage multiple responsibilities.
• Knowledge of contract analysis and collection techniques (e.g., skip tracing).
• Strong Microsoft Excel skills.
• High school diploma or equivalent.
• Ability to work independently and in a team environment, multitask, set priorities, adapt to a changing environment, and lead without authority.

Preferred Qualifications

• Direct experience with SAP.
• Working knowledge of Microsoft Office.
• Experience working in a shared service center.
• Bachelor’s degree in Finance, Accounting, or Economics.

Schedule

• Monday – Friday, 08:00 AM – 05:00 PM.
• Hybrid role: 3 days in the office, 2 days remote, typically on a 3-week rotation schedule. Teams or associates may occasionally come in for in-person collaboration.