Collections Specialist

Position Overview

Mason Technologies is seeking an experienced and motivated Collections Specialist to join our Finance team. This role is responsible for managing outstanding accounts receivable, maintaining positive customer relationships, and ensuring timely collection of payments while providing exceptional customer service.

Responsibilities

• Manage the collection of outstanding customer balances through proactive communication via phone and email.
• Build and maintain positive relationships with customers while working toward timely payment resolution.
• Monitor accounts receivable aging reports and prioritize collection efforts based on payment status and risk.
• Review customer contracts, billing requirements, and payment terms to ensure collections align with contractual obligations.
• Cookordinate with Project Managers, Finance, and Operations to resolve billing discrepancies and payment issues.
• Follow up on invoices submitted to municipal, government, and commercial customers to determine payment status and expected timelines.
• Document collection activities, customer communications, and payment commitments accurately.
• Research and resolve disputes or invoice issues that may delay payment.
• Escalate delinquent accounts when appropriate while maintaining a professional and solution-oriented approach.
• Assist with cash forecasting by providing updates on expected collections.
• Support continuous improvement of collections processes and accounts receivable procedures.

Qualifications

• 5+ years of collections, accounts receivable, or credit and collections experience.
• Construction, telecommunications, low-voltage, or project-based industry experience strongly preferred.
• Experience working with government agencies, municipalities, or public sector customers is a plus.
• Strong understanding of contract payment terms, billing requirements, lien waivers, and project payment processes is preferred.
• Excellent verbal communication and relationship-building skills.

Pay

$75,000.00-$90,000.00/year

Schedule

Full-Time, In-Person