Collections Specialist

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. Many of the company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. The work can be challenging, but those who stay for decades attest that a desire to learn and the drive to succeed make Loomis the place to be.

Job Overview

This position will be responsible for maintaining assigned accounts/portfolio. The duties of a Collections Specialist include collection calls and/or correspondence in a fast‑paced, goal‑oriented collections department.

Responsibilities

• Serve as the main point of contact for assigned local/regional accounts and interface with these customers and others on billing issues as they arise.
• Provide customer service on collection issues; process customer refunds; process and review account adjustments; and resolve customer discrepancies and short payments.
• Monitor and maintain assigned accounts/portfolio, including customer follow‑ups, account adjustments, small‑balance write‑offs, and customer reconciliations.
• Engage sales, branch, and/or senior management as needed to accelerate collections.
• Undertake in‑depth account research to resolve outstanding customer service/billing issues for assigned accounts.
• Communicate and follow up effectively with the direct manager & district controllers regarding customer accounts in a timely manner.
• Process “Transfer to Collections” paperwork for accounts being sent to a third‑party collection agency.
• Establish and maintain effective and cooperative working relationships with customers and company staff.
• Provide weekly and monthly reports to the direct supervisor.
• Participate in regular team meetings.
• Meet defined department goals.
• Perform other assigned tasks and duties as necessary.

Qualifications

• Minimum 5 years of work experience managing high‑profile commercial accounts – large in size.
• Excellent communication and negotiation skills.
• Analytical skills relating to customer service and collections.

Skills & Competencies

• Ability to work in a fast‑paced environment where procedural changes are common.
• Ability to use multiple systems concurrently.
• Problem solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Customer service – responds promptly to internal and external customer needs.
• Quality – demonstrates accuracy and thoroughness; monitors own work to ensure quality.
• Strong PC skills with working knowledge of Outlook, Windows, Word, and Excel.

Benefits

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry‑leading Training and Development

Job Family: Non‑Exempt; Job Function: Finance; Pay Type: Salary.