Collections Specialist

Core Responsibilities

• Maintain aging reports and follow up on past-due invoices.
• Resolve billing disputes with customers.
• Contact customers via phone/email to secure payments and negotiate payment plans.
• Interpret lease agreements, payment terms, late fees, and default clauses.
• Identify high-risk accounts and escalate issues to management, legal, third-party collections, or asset recovery teams.
• Coordinate with the Asset Recovery Coordinator for repossession or return of equipment in cases of default.
• Maintain accurate records and comply with FDCPA, UCC, and internal policies.

Industry-Specific Knowledge

• Understand transportation cycles and their impact on cash flow and customer payments.
• Awareness of equipment value and utilization, including condition, mileage/usage, and resale implications.
• Be familiar with multi-jurisdictional considerations for leases and recoveries.

Key Skills

• Strong negotiation and communication skills.
• Analytical skills, including aging analysis, dispute resolution, and payoff calculation.
• Contract literacy.
• Professional firmness with customer empathy.

Required Education, Experience, Knowledge & Skills

• Bachelor’s or associate degree in Business Administration, Accounting, Finance, or related field.
• Minimum of 5 years’ collections experience, preferably in leasing and transportation.
• Strong knowledge of debt collections laws and regulations, including the FDCPA.
• Strong communication skills, both written and verbal.
• Computer skills including CRM, ERP systems (Power BI, Salesforce, Excel, Google).

Pay & Benefits

We offer a Full Benefits Package for Eligible Employees, including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program