Collections Specialist

About the role

We are currently seeking a Collections Specialist to join our dynamic team.

Responsibilities

• Independently prioritizing and executing daily collection activities;
• Contacting members for payment via telephone and email, timely documents and maintaining collection notes and performing appropriate follow-up.
• Monitoring and documenting all legal cases as well as tracking documentation sent to collection attorneys.
• Performing the appropriate follow-up with collection attorneys to ensure due diligence on all legal cases.
• Reviewing and updating all tracking spreadsheets.
• Monitoring, reviewing and updating exception, delinquent and matured loan reports; ensuring timely member billing and loan payment processing.
• Aiding in activities related to loss mitigation to include loan extensions, loan modifications and foreclosures.
• Maintaining mortgage and consumer collection queues to ensure legal action and consumer loan charge offs are performed timely and accurately.
• Ensuring that procedures regarding account sweeps, member notifications and collection notes are followed.
• Updating all member accounts within established timeframes to achieve maximum collection of past due debts.
• Troubleshooting and resolving member and internal inquiries in a timely, friendly and professional manner.
• Ensuring all written and verbal member correspondence and all related information are documented and/or scanned accurately and timely into the Asset Recovery system.

Requirements

• Excellent verbal and written communication skills.
• Independent worker.

Qualifications

Top Benefits Or Perks

Benefits

We Provide Employees With a Generous Benefits Package Including Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) Fully funded deductible (HMO Plan)401k employer matching contribution Income protection with life insurance, short and long-term disabilityPaid time off, holiday leave & birthday leaveEducational assistanceCommuter benefits program and more!

Pay

$52,621 - $56,000 annually (or $25.30 - 27.59/hr) depending on experience and qualifications.

Schedule

We are headquartered in the heart of Rockville, MD where career growth meets urban vitality.