Collections Specialist

About the role

KBX is seeking a Collections Specialist to join our team supporting customer accounts and cash flow operations. In this role, you will partner with customers and internal stakeholders to resolve outstanding balances, improve payment performance, and drive process efficiency. The successful candidate will leverage strong communication, problem-solving, and analytical skills to create value while providing exceptional customer experience.

Our Team

This team plays a critical role in supporting the company’s financial health by driving timely collections, resolving customer account issues, and optimizing cash flow. Team members partner closely with customers and cross-functional stakeholders to solve problems, improve processes, and create long-term value for the business.

Responsibilities

• Ensure that customers adhere to established payment terms through account monitoring and action.
• Contact customers by phone, email, and customer portals to secure payment commitments, confirm remittance details, and resolve account discrepancies.
• Manage a portfolio of customer accounts and execute timely follow-up on past-due invoices.
• Collaborate with internal partners to identify customer disputes and escalate appropriately to reduce and resolve payment delays.
• Prepare portfolio updates and aging commentary.
• Escalate high-risk accounts, repeat nonpayment, and change in payment behavior to leadership.

Requirements

• Experience communicating with internal and external stakeholders to resolve issues and achieve outcomes.
• Experience leveraging AI in a professional environment OR experience in process transformation and/or process automation.
• Experience in collections, accounts receivable, credit, billing, customer service, or a related finance function.
• Experience working with Microsoft Excel and business systems to analyze account information.

Qualifications

• Experience in a role supporting Ocean, Freight Forwarding, Less-Than-Truckload (LTL), Full Truckload, or Rail Transportation.
• Degree in Accounting, Finance, Logistics Business, or a related field.
• Experience managing business-to-business (B2B) collections.

Company Philosophy

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers.

About Us

KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions.

Benefits

• Medical, dental, vision
• Flexible spending and health savings accounts
• Life insurance, ADD, disability
• Retirement
• Paid vacation/time off
• Educational assistance
• May also include infertility assistance, paid parental leave and adoption assistance

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.