Collections Specialist

Responsibilities

• Manage a portfolio of past-due accounts and follow up with customers to collect outstanding balances.
• Handle billing inquiries by phone and email, documenting customer interactions and payment activity.
• Prepare write-offs and third-party collection referrals, while tracking account status and collection results.
• Work with internal teams to resolve billing issues, identify collection opportunities, and ensure company policies are followed.

Requirements

• 2+ years of professional experience in collections, customer service, call center, or a similar environment.
• Proficient in Microsoft Office, including Excel.
• Strong communication, organizational, and time management skills with the ability to work independently.
• Detail-oriented with strong analytical, problem-solving, and administrative skills.
• Associate's degree along with relevant work experience or a bachelor’s degree.

Benefits

• Paid bonus based on performance.

Pay

$60k-$70k DOE

Schedule

Hybrid position

Contact Information

To apply, please submit an updated copy of your resume in Word format to Colin McDonnell at cmcdonnell@kbwfinancial.com. *KBW789*