Collections Specialist

Responsibilities

• Monitor customer accounts and identify outstanding balances.
• Review and release credit hold accounts for new customer orders.
• Investigate payment history and outstanding invoices.
• Contact customers to secure timely payment of outstanding receivables.
• Perform account reconciliations and resolve billing discrepancies.
• Research and resolve customer credit issues.
• Update account status and payment activity within the accounting system.
• Maintain consistent follow-up to reduce aging receivables.

Qualifications

• At least 1 year of B2B/commercial collections experience.
• Strong understanding of billing and collections processes.
• Experience handling a high-volume collections workload (approximately 75-100 outbound collection calls per week).
• Proficiency with Microsoft Excel and accounting systems.
• Strong communication, customer service, and negotiation skills.
• Excellent organizational, problem-solving, and follow-up abilities.
• Ability to work in a fast-paced, goal-oriented environment.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Career growth and advancement opportunities.
• Collaborative, team-focused work environment.