Collections Specialist
About the role
Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise. Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact.
The Collections Specialist is responsible for accounts receivable collections for the company, notifying customers of delinquent accounts, and continuously following up on past due invoices. This role also assists the Credit Analyst with a variety of duties.
Responsibilities
- Contact customers with open receivables for payment
- Continuous follow-up on any past due invoice until paid
- Research unapplied cash and credit memos on accounts to determine if customer should be refunded or how funds should be applied
- Follow up with Administrative and Quality Claims for balances on the accounts receivable
- Maintain and reconcile customers' accounts
- Work very closely with the Credit Analyst
- Initiate vendor requests for refunds due to customers
- Process check requests
- Refund credit card over-payments to customers
- Send customer invoices and statements of account
- Pull Daily Payment Details from Bank
- Maintain Third Party Invoicing and Payment Portal
- Perform other duties as assigned
Requirements
- High school diploma or equivalent
- 1-3 years previous credit or collection experience or college degree
- Strong analytical skills
- Professional phone etiquette
- Proficiency with Microsoft Office, particularly Excel
- 1-3 years’ experience with JDE Enterprise One preferred
- Ability to enter data and review data on multiple websites
- Good communication skills, verbal and written
- Strong interpersonal and organizational skills
Work Environment
General Office – Associate / Professional / Individual Contributor / Team Lead