Collections Specialist

About the role

As the Collections Representative, you will contribute to the company's mission, vision, and values by completing follow-up and collections for patient services. Under the supervision of the Business Office Manager/Business Office Supervisor, you will obtain payment from third party payers and self-pay accounts to enhance cash flow and gather reimbursement based on established contracts.

Responsibilities

• Perform follow up activities on accounts to ensure prompt payment
• Identify coding or billing errors from EOBs and work to correct them
• Monitor insurance claims and contact insurance companies to resolve claims
• Update the patient account record to identify actions taken
• Assign bad debt to the collection agency
• Act as a liaison accounts and administer contracts in collection of third party accounts (Medicare and Medicaid)
• Complete account reconciliation of accounts turned over to outside agencies
• Negotiate payment plans on self-pay accounts
• Maintain accounts receivable and create a reduction in bad debt

Qualifications

• Minimum one (1) year of experience in a medical office setting highly preferred (i.e. ambulatory surgery center, hospital, doctor's office)
• Knowledge of managed care payers and medical terminology is preferred

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Eligibility for benefits may vary by location.

This response is AI-generated, for reference only.