Collections Specialist

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community.

About The Role

At LendingClub, we take pride in supporting members through challenging decisions, and we’re looking for professionals ready to build and apply strong problem-solving and persuasion skills. This role is designed for individuals ready to take the next step, navigating nuanced financial situations that call for advanced communication, negotiations and critical thinking. You’ll manage complex, high-risk accounts, balancing firm decision-making with empathy, resilience, and adaptability. Bring your experience — and grow it with us.

Responsibilities

• Work in a fast-paced, high-volume environment as you make outbound collections calls on an auto-dialer (about 100-120 calls daily).
• Navigate difficult conversations while overcoming objections, influencing outcomes, asking clarifying questions, and negotiating payment arrangements.
• Listen and seek to understand the member’s goals/needs and tailor specific solutions using LendingClub tools and resources.
• Contribute to defined KPIs and results by infusing a human element into our call model.

Requirements

• 1+ year of collections and/or sales experience.
• Contribute to a positive team environment by actively engaging with peers and leaders while demonstrating a willingness to continuously improve through training and development.
• Ability to thrive in a high-stress environment while navigating the emotions of others—mainly customers—in a professional and respectful manner.
• High school diploma or GED equivalent required.

Virtual (Work From Home) Considerations

• Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home, including a dedicated desk and chair.
• High-speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed).
• Ability to connect directly into your modem/router (not via Wi-Fi) using an ethernet cord (provided).
• Comfortable troubleshooting technical issues without in-person IT support.
• Must live and work within 75 miles of the LendingClub office hiring this role.
• While working, you are not expected to be the primary caregiver to any pets, children, or elderly.

Working Conditions

• Required to be on the phones, work on a computer, and at a desk for extended periods, including viewing a screen, using a mouse, manipulating a keyboard, and wearing a headset.
• Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.

Pay

$18.00/hr base + monthly performance-based bonuses. Average earnings $22-25/hr.

Schedule

• 10:30 AM – 7:00 PM Monday – Thursday; 9:30 AM – 6:00 PM Friday
• OR 6:00 AM - 3:00 PM 4 Weekdays; 7:00 AM - 4:00 PM Saturday (Saturdays are required for the early schedule).

Start Date: September 21, 2026.

We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered.

Benefits

• Generous paid time off.
• 401(k) match up to 4% or $5,000 per year.
• Wellness program with cash incentives and more.

Perks

• Onsite gym, locker room, showers, and a bike room.
• Public Café in the building.
• Light-filled, colorful workspaces that encourage collaboration and innovation.
• Covered parking.
• Basketball courts and open field for sports activities.
• Healthy snacks and drinks.

Position ineligible for visa sponsorship.