Collections Specialist

About the role

Join the Winning Team at HancockHancock Claims Consultants is looking for an experienced Collections Specialist to help manage business customer accounts, reduce delinquent balances, and build positive customer relationships.

Responsibilities

• Manage an assigned portfolio of business customer accounts.
• Contact customers by phone and email regarding past-due balances.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Research and resolve billing discrepancies.
• Maintain accurate collection notes, payment agreements, and account records.
• Monitor accounts receivable aging and help reduce delinquent balances.
• Collaborate with internal teams to resolve account issues.
• Meet collection goals while providing exceptional customer service.

Requirements

• 1–3 years of Business-to-Business (B2B), 1st Party Collections experience.
• Knowledge of billing and collections procedures.
• Strong negotiation and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Able to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel, Outlook, and Word.
• High school diploma or equivalent (some college preferred).
• Accounts Receivable experience.
• Microsoft Dynamics GP (Great Plains) Collection dialer experience.

Qualifications

• High school diploma or equivalent (some college preferred).

Skills

• Strong negotiation and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Excel, Outlook, and Word.
• Accounts Receivable experience.
• Microsoft Dynamics GP (Great Plains) Collection dialer experience.

Benefits

• Competitive pay with bonus potential.
• Medical, Dental, and Vision insurance.
• 401(k) Retirement Plan.
• Paid Time Off.

Pay

• Competitive pay with bonus potential.

Schedule

• Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

About Hancock Claims Consultants

Hancock Claims Consultants is a trusted leader in property inspection and claims services nationwide. We are committed to delivering exceptional service through professionalism, integrity, and teamwork.

Why You’ll Enjoy Working Here

• Competitive pay with bonus potential.
• Medical, Dental, and Vision insurance.
• 401(k) Retirement Plan.
• Paid Time Off.
• Opportunities in a growing company.

About Hancock Claims Consultants

Hancock Claims Consultants is a trusted leader in property inspection and claims services nationwide. We are committed to delivering exceptional service through professionalism, integrity, and teamwork.

Why Join Hancock Claims Consultants?

• Collaborative, supportive team environment.
• Stable and growing company.
• Competitive compensation and comprehensive benefits.
• Opportunities for career growth and professional development.