Collections Specialist

Position Summary

The Collection Specialist manages accounts receivable for an assigned portfolio, prioritizing collection efforts and contributing to the organization's financial health.

Duties & Responsibilities

• Review and analyze receivable accounts data to identify delinquent accounts and prioritize collection efforts.
• Attempt to obtain payments on accounts that are 30 and 60 or more days past due by contacting customers via phone, email or written correspondence.
• Negotiate payment arrangements and settlement terms according to company policies.
• Collaborate with other departments such as AP and Accounting to ensure accurate account reconciliation and reporting.
• Meet or exceed assigned monthly cash intake goals.
• Reduce unapplied cash and determine refunds to clear aging credits.
• Allocate delinquent accounts for third party collections.
• Interface with store managers to handle any minor account disputes.
• Work with Customer Service Associates to resolve disputed matters.
• Use Microsoft Office proficiently (Excel, Word, Outlook).
• Follow a defined process of calls, collections and documentation.

Required Qualifications

• 2+ years’ experience (or degree a plus but not required)
• Knowledge of debits/credits and revenue cycle management
• Proficient with accounting software, Microsoft Office experience, organizational skills
• Attention to detail
• Ability to apply mathematical concepts to properly record payable transactions
• Must follow a defined process of calls, collections and documentation
• Assigned monthly cash intake goals
• Collections experience with a defined successful process
• Commercial collections experience in B2B and B2C
• Knowledge of FDCPA (Fair Debt Collection Practices Act)
• Skip tracing experience
• Absorb and analyze information
• Quickly communicate solutions if problems occur
• Demonstrate a high degree of sound judgement and initiative

Advanced Qualifications (Team Lead I & II)

• Ability to negotiate effectively while maintaining positive customer relationship
• Familiarity with telemarketing techniques is a plus but not required
• Problem solving skills, multitask experience
• Assist with Credit and Collection special projects as necessary
• Comprehensive knowledge of accounting principles and techniques
• Detail oriented, ability to self-manage
• Strong Microsoft Office experience
• 5+ years of experience or Accounting/Business degree
• High levels of inter-personal and teamwork skills
• Lead projects for Credit and Collection implementation

Core Competencies

• Strive to do the right thing by displaying trust and integrity
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude
• Demonstrate ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members
• Empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title
• Ability to self-manage, show initiative, be proactive, and drive results
• Communicate professionally, both verbally and in writing to coworkers and customers

Physical Requirements

• Must be able to remain in a stationary position in an office environment 80% of the time
• Will frequently move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery
• Must be able to communicate with team and management and be able to exchange accurate information in these situations
• Specific vision abilities required by this job include close and ability to adjust focus
• Must be able to lift and/or move up to 50 pounds

Required Cognitive Skills

• Must be able to problem solve and prioritize tasks
• Must be able to manage stress depending on deadlines and ongoing projects
• Must be able to multitask
• Must be able to receive and analyze information
• Must be able to quickly communicate solutions if problems occur
• Must be able to demonstrate a high degree of sound judgement and initiative

Benefits & Perks

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs