Collections Specialist

Assists in the billing, claims, collections, and accounts payable processes as assigned.

• Make collection calls for outstanding invoices
• Absorb responsibility for the production of the collection letters for review by Business Manager
• Communicate and establish good relationships with facilities to obtain information as needed to assist with billing, patient set-up, and collections
• Make outgoing calls to insurers, responsible parties and others to follow up on rejected claims and to garner accurate insurance information
• Absorb responsibility for credit card payments, statement inquiries, audits, and collections
• Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner

Attributes Required

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential Job Functions

• Make collection calls for outstanding invoices
• Absorb responsibility for the production of the collection letters for review by Business Manager
• Communicate and establish good relationships with facilities to obtain information as needed to assist with billing, patient set-up, and collections
• Make outgoing calls to insurers, responsible parties and others to follow up on rejected claims and to garner accurate insurance information
• Absorb responsibility for credit card payments, statement inquiries, audits, and collections
• Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner

Education And/or Certifications

• High School Diploma or GED

Skills And Qualifications

• 1+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

What We Offer

• Compensation & Financial
• Competitive pay
• 401(k) with company match
• Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Dependent Care Flexible Spending Accounts
• Wellbeing Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Time Off
• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

• We are dedicated to fostering and advancing a diverse and inclusive workforce.