Collections Specialist

Position Summary

The Collections Specialist supports the firm's Revenue Management team by managing collection activities and partnering with Billing Attorneys to resolve payment issues. This role serves as a liaison among attorneys, clients, and firm staff, helping drive timely and effective collection of receivables while maintaining strong internal and client relationships.

Key Responsibilities

• Manages daily collection activities including inventory review and consultation with Billing Attorneys to address aged receivable issues and determine a collection strategy
• Mets with Billing Attorneys monthly to review aged investment balances and provide status of investment amounts to local and firm management
• Collaborates with both internal and external clients to ensure collection efforts, support and align with the firm’s goals
• Attends monthly collection team call to review outstanding balances, collection progress, payment issues, and follow-up items
• Prepares collection and A/R related reports for discussion with the Billing Attorneys
• Evaluates and recommends best practices on collection efforts
• Contacts clients regarding payments and assesses the collectability of outstanding balances
• Reviews and analyzes short payments, ensuring timely resolution
• Communicate effectively A/R information to office and firm management

Qualifications

• Highly motivated self-starter with strong attention to detail and project management skills, outstanding organizational skills, and the ability to work independently
• Exemplifies excellent interpersonal and written/verbal communication, analytical and negotiation skills, consistently maintains a professional demeanor, and thrives in collaborative, team-oriented environments
• Must have the ability to work under pressure to meet strict deadlines
• Exercises discretion when working with confidential, proprietary, and sensitive information

Skills & Competencies

• High school diploma required; bachelor’s degree or equivalent experience in Accounting or Finance preferred
• Minimum three (3) years of collections experience, preferably in the legal or professional services industry
• Knowledge of both billing and collections processes required
• Aderant Expert, Expert Collections, and Ebilling Hub experience preferred
• Proficiency with collection systems, financial systems, and other standard business tools preferred
• Proficiency with Windows-based software including Microsoft Word, Excel and Outlook required
• Exceptional computer skills with the ability to learn new software applications quickly
• Understanding of AI capabilities, limitations, and responsible use in a professional environment
• Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality.

Physical Requirements

• While performing the duties of this job, the employee is occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments.
• This position may also be sedentary and require the employee to sit for extended periods of time.
• Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment.

Pay Range

The Expected Pay Range For This Position Is $40.23 - $46.18 per hour Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law.

Benefits

• Full time employees may be eligible for a discretionary bonus
• Health insurance with an optional HSA
• Short term disability, long term disability
• Dental insurance, vision care
• Life insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• 401K
• Vacation, sick time
• An employee assistance program

Additional Programs

• Voluntary accident insurance
• Voluntary life
• Voluntary disability
• Voluntary critical illness and cancer insurance
• Pet insurance

Equal Opportunity Employer

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.