Collections Specialist

Greens Energy Services is a growing organization committed to delivering exceptional service and maintaining strong financial health. We value professionalism, integrity, and teamwork, and we are looking for a detail-oriented Collections Specialist to join our team. Position Summary The Collections Specialist is responsible for managing outstanding accounts receivable, contacting clients to resolve overdue balances, and maintaining positive customer relationships while ensuring timely payments. Key Responsibilities Build rapport with existing clients while resolving payment issues while maintaining empathy and compassion. Communicate clearly, persuasively, and professionally always! Monitor accounts to identify outstanding debts and overdue payments. Contact customers via phone, email, or written correspondence to collect payments. Devise creative solutions to negotiate payment plans and settlements when necessary. Make recommendations to place accounts on credit hold or present for escalation. Remain calm and persistent with difficult or uncooperative debtors, following up consistently. De-escalate tense situations, handle push back and objections, work past gatekeepers to reach decision makers. Maintain accurate records of all collection activities. Collaborate with internal departments to resolve billing discrepancies. Prepare ageing reports and assist the Credit manager with ad hoc collection reports. Ensure compliance with company policies and applicable regulations. This position serves as the Billing Specialist back-up for the Fuel Department. Qualifications Associate or bachelor’s degree preferred. 1–3 years of experience in collections, accounts receivable, or a similar role Effective communication and negotiation skills Attention to detail and strong organizational abilities. Proficiency in Microsoft Office and accounting software, Sage software experience preferred. Ability to manage sensitive situations professionally and tactfully. Preferred Skills Experience with ERP or CRM systems Knowledge of relevant collection laws and regulations (e.g., FDCPA) Bilingual abilities are a plus. What We Offer Competitive salary and benefits package Opportunities for professional growth and advancement Supportive and collaborative work environment Benefits 401(k) matching Dental insurance Health insurance Paid time off Vision insurance