Collections Specialist

About the Role

Good Will Publishers is seeking a motivated and detail-oriented Collections Specialist to join our fast-paced Accounts Receivable team. This role is responsible for making outbound collection calls on past due invoices while maintaining positive customer relationships. If you thrive in a high-energy environment, are highly organized, and enjoy managing multiple priorities, we'd love to hear from you!

Responsibilities

• Make outbound collection calls regarding past due invoices.
• Maintain professional and courteous communication with customers while resolving outstanding balances.
• Manage collections for multiple companies and customer accounts simultaneously.
• Document all collection activity accurately and thoroughly.
• Follow up consistently to ensure timely payments.
• Collaborate with internal departments to resolve account issues and maintain customer satisfaction.
• Meet individual and team collection goals.

Qualifications

• Previous collections, accounts receivable, customer service, or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize and multitask in a fast-paced environment.
• Comfortable making a high volume of outbound calls each day.
• Strong work ethic with the ability to work independently.
• Detail-oriented with excellent problem-solving skills.
• Proficient with Microsoft Office and accounting software (experience with Zoho or similar ERP systems is a plus).

What We're Looking For

• Positive attitude and professional demeanor.
• Self-motivated with a strong sense of accountability.
• Ability to juggle multiple companies, accounts, and priorities without losing attention to detail.
• Dependable, organized, and driven to achieve results.
• Team player who enjoys contributing to a collaborative work environment.

What We Offer

• 45K Base Salary
• Paid time off and holidays.
• Opportunities for growth and advancement.
• Supportive team environment.
• Stable, full-time position with a growing company.