Collections Specialist

Primary Duties And Responsibilities

• Collect delinquent payments on installment loans, lines of credit, and credit cards that are 30+ days past due following the guidelines set forth in the Fair Debt Collections Practices Act (FDCPA)
• Contact members with delinquent accounts via email or phone, utilizing basic skip tracing techniques to find additional or updated contact information when members fail to respond
• Document account activity and member interactions using the appropriate systems for both internal and legal purposes
• Interpret information from multiple systems to determine member status (i.e., special statuses such as bankruptcy or repossession) and ability to make payments on delinquent accounts
• Work with members to establish mutually acceptable payment arrangements to bring delinquent accounts back into good standing
• Process payments for delinquent accounts by processing internal transfers from deposit accounts, debit or credit card payments, or check-by-phone payments
• Send out appropriate communications to members by email or mail for a change in terms of the original payment arrangements
• Facilitate internal maintenance on accounts such as updating addresses, correcting account issues, and revocation of credit cards by completing the appropriate forms and internal paperwork
• Review member accounts to determine the need for legal/repossession actions with oversight and management review
• Collaborate with and assist internal team members with delinquent accounts via internal communications and phone
• Participate in cross-training activities to help support the department as necessary

Education And Experience

• A high school diploma or GED is required
• A college degree is preferred
• Minimum one year of collections experience is required
• Experience working with consumer loan, credit card, and/or student loan collections is preferred
• A basic understanding of collections operations, Fair Debt Collection Protection Act (FDCPA), and products relevant to the job is needed
• Knowledge, skills, and abilities include strong verbal and written communication skills, good interpersonal skills, attention to detail, analytical and problem-solving skills, multi-tasking ability, proficiency in computer systems, and willingness to learn new systems

Education And Experience

• Education and experience requirements are listed above

Benefits

• Health, Dental, and Vision insurance
• Life and Disability insurance options
• Paid Time Off starting upon hire, with the option to take your birthday off
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities - and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms
• And many more!

About the Role

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Qualifications

At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starting upon hire, with the option to take your birthday off
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities - and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms
• And many more!

Skills

• Strong verbal and written communication skills to clearly communicate consequences of delinquent accounts to members through multiple channels
• Good interpersonal skills to be both fair and clear with members while remaining composed, friendly, and empathetic
• Attention to detail when keeping records of member interactions and reviewing notes
• Proficient at negotiating to establish payment arrangements that are agreeable to both parties involved
• Strong analytical and problem-solving skills in order to analyze financial data
• Effective at multi-tasking to handle incoming calls, internal communications, and other tasks
• Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems

Benefits

• Health, Dental, and Vision insurance
• Life and Disability insurance options
• Paid Time Off starting upon hire, with the option to take your birthday off
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities - and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms
• And many more!