Collections Specialist

Primary Duties And Responsibilities

• Collect delinquent payments on installment loans, lines of credit, and credit cards that are 30+ days past due following the guidelines set forth in the Fair Debt Collections Practices Act (FDCPA)
• Contact members with delinquent accounts via email or phone, utilizing basic skip tracing techniques to find additional or updated contact information when members fail to respond
• Document account activity and member interactions using the appropriate systems for both internal and legal purposes
• Interpret information from multiple systems to determine member status (i.e., special statuses such as bankruptcy or repossession) and ability to make payments on delinquent accounts
• Work with members to establish mutually acceptable payment arrangements to bring delinquent accounts back into good standing
• Process payments for delinquent accounts by processing internal transfers from deposit accounts, debit or credit card payments, or check-by-phone payments
• Send out appropriate communications to members by email or mail for a change in terms of the original payment arrangements
• Facilitate internal maintenance on accounts such as updating addresses, correcting account issues, and revocation of credit cards by completing the appropriate forms and internal paperwork
• Review member accounts to determine the need for legal/repossession actions with oversight and management review
• Collaborate with and assist internal team members with delinquent accounts via internal communications and phone
• Participate in cross-training activities to help support the department as necessary

Education And Experience

• A high school diploma or GED is required
• A college degree is preferred
• Minimum one year of collections experience is required
• Experience working with consumer loan, credit card, and/or student loan collections is preferred
• A basic understanding of collections operations, Fair Debt Collection Protection Act (FDCPA), and products relevant to the job is needed
• Knowledge, skills, and abilities include strong verbal and written communication skills, good interpersonal skills, attention to detail, analytical and problem-solving skills, multi-tasking ability, proficiency in multiple computer systems, and willingness to learn and maintain proficiency in Credit Union systems

Education And Experience

• Education and experience details as provided

Education And Experience

• At GECU, we offer a wide range of benefits:
• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starting accrual upon hire and taking your birthday off – paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities – and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms
• And many more!

About the Role

• General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky
• We are proud of maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities

Qualifications

• Equal opportunity employer