Collections Specialist

About the role

This position is responsible, as part of the team, for leading and administering Student Financial Services collections activities; maintaining student loan documentation; processing and collecting past-due accounts receivable and federal/institutional student loans; and maintaining the University’s rate tables.

Responsibilities

• Aid in the development of policies and procedures related to collections.
• Collect past due accounts receivable and federal loans.
• Cook up federal loan deferments, repayment agreements, and skip tracing.
• Maintain documents and contact logs for assigning Federal Loans.
• Write correspondence to the outside loan-billing agency.
• Oversee payments on all in-house collection accounts.
• Work with external collection agencies on past due accounts.
• Aid current and former students in understanding semester charges and recording payments.
• Assist with withdrawal charges and ensure refunds are processed correctly.
• Process financial appeals.
• Advise current and former students about past-due account balances, payment options, and the consequences of nonpayment.
• Analyze reports as necessary.
• Back-up Student Financial Services manager
• Update and maintain the collections software.
• Reports directly to the Director of Student Financial Services.
• Responsible for maintaining the confidentiality of designated information.
• Performs all duties in compliance with applicable University policies and procedures and state and federal requirements.
• Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty, and staff to thrive authentically.
• Support, promote, and develop university student enrollment and retention initiatives.

Requirements

• Three years’ work experience in a complex office setting that includes a variety of functions such as financial aid, internal controls, accounting, collection and accounts receivable and/or loan processing which included a demonstrated success with customer service.
• Strong computer skills that includes Microsoft Office Excel and Word.

Qualifications

• Bachelor’s degree in business or related field, from an accredited college or university.

Skills and Abilities

• Communicate effectively.
• Demonstrate success with customer service.
• Work with a variety of people under adverse conditions.
• Make sound decisions under time constraints and pressure.
• Accurately perform mathematical calculations.
• Provide accurate information when advising students.
• Operate a computer and use word processing and spreadsheet software.
• Supervise and train employees in their characteristic duties.

Benefits

Comprehensive benefits package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.

Pay

$56,000- $59,000

Schedule

Full-Time