Collections Specialist

Responsibilities

• Responsible for all aspects of rent collection & Landlord / tenant relations.
• Makes calls and sends letters to residents regarding arrears before referring to Legal Counsel.
• Responds to resident inquiries regarding case status and ledger matters.
• Liaises with Accounting Staff regarding ledger matters.
• Analyzes resident ledgers for accuracy and suggests adjustments as needed.
• Researches and resolves payment discrepancies and resident queries as needed.
• Tracks and enforces payment plans and consents.
• Prepares and delivers resident communications to encourage timely payment of charges and facilitate collection of delinquent accounts.
• Oversees the preparation and delivery of a “new resident” orientation program for all assigned properties.
• Oversees and participates in resident meetings to review account balances, rent court status, delinquency history, and any topics related to their ability to meet financial obligations.
• Monitors Delinquency Memos as a tool to oversee the collection process on multiple sites and enters memos when directly acting on a specific resident account.
• Timely files failure to pay rent complaints and warrant of restitution with the court and schedules evictions with Sheriff or Constable’s office.
• Ensures landlord tenant cases are moving forward with court timelines.
• Confirms with Management cases to move forward with law firms for non-payment cases/holdovers.
• Works with Construction Managers to gather documentation to commence non-payment and holdover cases.
• Ensures all affidavits are executed by the appropriate parties and sent to outside counsel.
• Reviews monthly attorney bills for any discrepancies, account reviews, and validations of charges.
• Uploads court stipulations and updates tenant records/files on Yardi.
• Updates court dispositions on Yardi with any relevant court dates.
• Tracks warrants and evictions and updates tenant records/files on Yardi.
• Gathers and provides all necessary documents for DHCR (Division of Housing and Community Renewal) complaints/cases required by outside counsel.
• Updates shared DHCR files, court documents, and correspondence to Yardi.
• Maintains accurate reports of DHCR cases.
• Updates reporting on legal cases in Yardi.
• Maintains monthly reports on all outstanding severed rents and fees.
• Runs monthly arrears reports for new rent demands.
• Updates tenant’s status on Yardi.
• Prepares other reports as needed.
• Updates and prepares documentation for access and repair issues.
• Updates CM with repair requests and access dates required by court stipulations.
• Sends out initial notices for non-payment (5-day notices), as needed.
• Aids CMs and ACMs with standard notices for lease violations.
• Prepares payment agreements.
• Prepares riders and early termination agreements with appropriate review by counsel.
• Prepares concession agreements with appropriate review by counsel and guidance from CM, AM.
• Prepares surrender agreements for move out inspections.
• Prepares other agreements, correspondence as needed.

Qualifications

• Minimum 3 years of experience in legal administration.
• Knowledge of the NYC residential market.
• Knowledge of NYC landlord laws.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great customer service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.
• Able to effectively present information and respond to questions from management, vendors, and associates.
• Able to work collaboratively in a dynamic environment where adaptability is imperative.
• Strong written and oral skills.
• Accurate with a strong attention to detail.
• Proficient in Microsoft Office Suite.

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer-paid Vision Plans.
• Company-matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12+ paid holidays.
• 15 days of PTO.
• 7 sick days.
• Employer-paid life insurance.
• Flexible spending account.
• Nationwide pet insurance.
• Disability insurance.
• Laser correction discount.
• Employee discounts on appliances, apparel, and more.