Collections Specialist

About the role

We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that’s where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment.

Position Overview

The Collections Specialist position is responsible for managing and collecting all of the outstanding accounts receivables from customers and vendors. In addition, they are responsible for resolving customer issues/concerns and reducing the amount of accounts receivables.

Responsibilities

• Managing the collection efforts/calls for accounts receivable portfolio as part of a Team Collection Goal.
• Documenting daily collections activity allowing other eClinicalWorks Team Members ability to support collection efforts across all accounts.
• Researching & resolving account disputes and billing discrepancies, building long term business relationships.
• Performing account/payment reconciliations.
• Monitor account collection inquires through Support Cases.
• Identify delinquent accounts, reducing active support and licensing creating and monitoring internal tasks.
• Discuss payment plan/arrangement.
• Educate customers on Invoice Portal for Self Service and Payment Options.
• Responding to credit inquiries from external clients.
• Perform other job duties as assigned

Requirements

• Bachelor’s Degree required; Master’s Degree preferred
• Major in Business Administration is preferred
• 3+ years previous A/R or billing experience is required
• Sage Mas 500 experience is required
• Experience with an automated Accounts Receivable and Collections Software system, BillTrust Invoice Gateway, and Sage Mas 500 experience is preferred
• Project/Contract knowledge is preferred

Skills

• Problem resolution skills
• Ability to use individual discretion while dealing with clients
• Problem resolving, computer skills

Pay

Salary Range - $50,000-55,000 USD. This role will receive a competitive salary and benefits. The salary for employees hired into this role will be aligned with the range above, exclusive of potential bonuses. If you are hired, your base salary will be determined based on factors such as professional background, skills, education, and experience.

Benefits

• eighteen days of Paid Time Off per year which scales based on tenure
• nine Paid Holidays and one Floating Holiday
• insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
• 401(k) plan with a Company safe harbor contribution
• Flexible Spending Account for Health Care and Dependent Care for eligible employees
• limited personal leave
• additional voluntary benefits, including additional insurance (hospital indemn