Collections Specialist

For more than 35 years, EBI Consulting has helped clients solve complex challenges and unlock greater value from their assets. What sets us apart is not only the depth of our technical expertise, but also the breadth of services we provide across the entire building and asset lifecycle. We take the time to understand each client’s unique goals, delivering tailored solutions, actionable insights, and customized reporting that go beyond what traditional environmental and engineering consulting firms typically offer. Whether our clients are acquiring, developing, operating, or divesting assets, they rely on EBI as a trusted partner to reduce risk, navigate complexity, and maximize long-term value.

Position Summary

EBI Consulting is seeking a detail oriented, self-motivated Collections Specialist to join our finance team. The successful candidate will be responsible for collection correspondences, ensuring timely payments are met, and building client relationships. This role is crucial in supporting our financial operations by optimizing cash flow and reducing financial risk. This position reports directly to the Senior Manager, Accounts Receivable and will be on-site in our Burlington, MA corporate headquarters. Therefore, candidates will need to be geographically close to Burlington, MA.

Responsibilities

• Communicate discrepancies to management, identify slow-paying clients, and recommend potential collection candidates
• Ensure timely collection correspondences to solicit payment on overdue accounts to improve collection rates and reduce DSO metrics
• Minimize bad debt risk and bad debt reserve requirements
• Other projects as assigned
• Build and maintain strong relationships with clients while communicating past due balances
• Timely resolution of client requests and disputes
• Reconciliation of client accounts and payment discrepancies
• Identify opportunities to streamline collection processes and improve efficiency
• Implement best practices for collections and client communications
• Stay informed about industry trends and regulatory changes affecting collection practices
• Collaborate with Sales and Operations on collection matters
• Assist in developing and implementing new collection procedures and systems
• Partner with billing staff to ensure that invoicing is completed in accordance with client-specific requirements to ensure prompt and efficient collections
• Partner with cash apps staff to ensure proper application of payments

Qualifications

• Bachelor's degree in Accounting, Finance, or a related field
• Minimum 1 year of collections or accounting related experience
• Strong knowledge of accounting principles, practices, and regulations
• Proficiency with Microsoft Excel, i.e. VLOOK-UPs, Pivot tables, etc.
• Experience with NetSuite strongly preferred
• Excellent analytical, communication, and problem-solving skills
• Attention to detail and ability to meet deadlines
• Strong organizational and time management abilities
• Experience in driving process improvements

Pay

The reasonable estimate of the salary range for this position is $55,000 - $60,000.