Collections Specialist

Department: Admin • Reports To: Accounting Supervisor • Location: San Antonio, TX • Full-Time / Non-Exempt / Hourly

About the role

The Collections Specialist will manage the receivables aging, collect on delinquent accounts, and process refund requests as needed. This position requires strong computer, Excel, and communication skills, a high level of accuracy, and the ability to multi-task.

Responsibilities

• Reconcile Receivables Aging.
• Process debit and credit memos as needed.
• Process credit card and ACH payments.
• Process refund requests.
• Communicate effectively with customers on past due status or other issues on account.
• Back up for customer setups and updates.
• Special projects as defined by the Accounting Supervisor.

Requirements

• One to two years of receivables experience preferred.
• Proficient with Microsoft Office Suite.
• Strong attention to detail.
• Excellent verbal and written communication skills.

Qualifications

• Minimum: High School Diploma or GED.

Physical Requirements

• Manual dexterity and sitting for extended periods.
• Ability to communicate in-person and via phone and email.
• Occasional bending, stooping, kneeling, reaching, and crouching.
• Visual acuity to read printed and electronic documents.

Benefits

• Generous Paid Time Off (PTO) policy.
• Parental and caregiver leave.
• Tuition reimbursement.
• Quarterly bonuses for eligible positions.
• Paid holidays.
• 401(k) plan with employer match.
• Free employee-only health insurance.
• Paid Volunteer Time Off (VTO).
• Pre-paid legal coverage available.
• FSA and HSA options.