Collections Specialist

Responsibilities

• Client Onboarding Support: Assist in gathering required financial documents, setting up new client profiles, and ensuring compliance with onboarding procedures.
• Vendor Forms Management: Complete and process vendor forms as requested, ensuring accuracy and alignment with company policies.
• Payment Processing: Handle credit card payments, verify transactions, and ensure timely posting to accounts.
• Report Generation: Run and analyze reports related to outstanding balances, collections activity, and financial transactions, providing insights for management decisions.
• Payment Research: Investigate and analyze payment discrepancies, track missing transactions, and coordinate with internal teams or clients to resolve financial issues.
• Refunds: Gather, prepare and submit documentation in Chrome River in order to refund overpayments received from clients.
• Administrative Assistance: Provide general support to collections managers, including communication with clients or vendors.

Qualifications

• Proven ability to thrive in a fast-paced, client-focused environment, demonstrating expertise in customer service, financial analysis, and business operations.
• Intermediate-level skills in Microsoft Word and Excel, with the ability to learn additional tools through in-house training.
• Technical skill proficiency with Aderant, Chrome River, Workday, PayPal, MS Office Suite, and ARCS is a plus.
• Strong verbal and written communication skills required to interact effectively with staff, attorneys, and clients.
• Ability to analyze financial data, research payments, and resolve discrepancies with accuracy.
• Capacity to maintain files and manage multiple tasks efficiently.
• Must be able to handle client objections and find solutions that benefit both the client and the company.
• Strong focus on accuracy in processing financial data and reporting.
• Able to adapt to a fast-paced environment with the ability to work efficiently in a dynamic and deadline-driven setting.

Desired Skills

• High School Diploma or GED.
• Prior experience in a professional accounting role within collections, accounts receivable, or financial administration in a law firm.

Essential Job Expectations

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
• Ability to work under pressure and manage competing demands in a fast-paced environment.
• Perform all other duties, tasks or projects as assigned.

Physical Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time.

Work Environment

• The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future.

Compensation

• The firm’s expected hiring range for this position is $34.08 - $53.17 per hour depending on the candidate’s geographic market location.
• Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws.
• The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications.

Benefits

• A comprehensive package of benefits including medical/dental/vision insurance, and 401(k).

Application Process

• Applicants must apply directly online instead of sending application materials via email.

Accommodations

• Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.

Disclaimer

• The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way.
• This job description does not change the at-will nature of employment.