Collections Specialist

About the role

Great with people? Strong communicator? Know how to handle tough conversations? We want to meet you! CU*Answers is looking for a Collections Specialist who can turn challenging conversations into positive outcomes. If you're someone who enjoys problem-solving, helping people find solutions, and making a difference, this could be a great opportunity for you. As a Collections Specialist, you'll work with credit union members to understand their financial challenges, discuss payment options, and help get their accounts back on track. You'll be part of a supportive team that values professionalism, communication, and finding solutions that work. This is an in-office position, with no remote opportunity.

Responsibilities

• Connect with credit union members through inbound and outbound calls to discuss past-due accounts.
• Work with members to understand their situations and find solutions to bring accounts current.
• Negotiate payment arrangements and encourage positive financial habits.
• Document conversations and account activity accurately.
• Assist members with basic banking questions, including account balances and online banking access, when needed.
• Collaborate with your team to meet goals and improve processes.

Requirements

• Strong communication skills and the confidence to handle difficult conversations professionally.
• Customer service experience and a genuine desire to help others.
• Good problem-solving, negotiation, and organizational skills.
• Attention to detail and the ability to handle confidential information.
• Comfort using computers and Microsoft Office applications.
• High school diploma, GED, or equivalent experience.
• Previous collections or financial services experience is a plus, but not required.

Benefits

At CU*Answers, you're more than just a voice on the phone. You're part of a team that helps credit unions support their members and strengthen their financial futures. You'll have the opportunity to build valuable skills in financial services, customer relations, negotiation, and problem-solving while working with a team that values collaboration and continuous improvement.