Collections Specialist

CooperVision, a business unit of CooperCompanies (Nasdaq: COO), is a leading global manufacturer of contact lenses dedicated to helping people experience life’s beautiful moments. The company offers a diverse lens portfolio that addresses vision challenges such as astigmatism, presbyopia, and childhood myopia, providing the most complete collection of spherical, toric, and multifocal products available.

This full‑time, onsite position is based in Victor, NY. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (e.g., H‑1B, STEM OPT extensions, TN, etc.). Relocation assistance is not provided.

Job Summary

The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. The role assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.

Responsibilities

• Contact customers regarding past‑due invoices; document collection efforts accurately.
• Assist in resolving basic billing disputes; escalate complex issues to the Supervisor.
• Monitor assigned accounts and follow up on overdue balances.
• Respond to inquiries promptly and professionally; maintain positive relationships with customers.
• Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices.
• Perform additional responsibilities as assigned by the Collections Supervisor.

Qualifications

• Associate’s degree in Accounting, Business or equivalent experience (preferred).
• 0‑2 years of AR/collections experience (entry‑level).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time‑management skills.
• Effective communication and customer service skills.
• Ability to work in a fast‑paced Global Business Services environment.
• Proficiency in Microsoft Excel and ERP systems.

Pay

Starting base pay for this role is between $22.90 and $30.27 per hour and may include cost‑of‑living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.