Collections Specialist

About the role

Analyze Patient Balances including co-pays, deductibles, and all patient responsibility sums. Investigate trends in non-payment and help devise and implement strategies for resolution. Work in conjunction with Patient Services, Front Desk, Billing, and Administration to ensure collection of debts. Other duties as assigned.

Qualifications

• Minimum of 1 year experience in patient registration or similar area with insurance verification and cash collections duties
• Customer service and/or patient facing experience
• Comfortability with initiating conversations regarding balances owed
• Negotiating payment plans to resolve debt
• High School diploma or GED required

Skills

• Strong Healthcare Revenue Cycle operational workflow knowledge
• The ability to work independently and with teams to solve problems

Preferences

• Previous experience working with EPIC preferred
• Experience in third-party billing and collections preferred