Collections Specialist

Key Responsibilities

• Manage high-volume collections on accounts past 30 days due
• Conduct consistent outbound collection calls and follow-up emails
• Assist with large and complex accounts
• Review daily inboxes and prioritize collection efforts accordingly
• Partner with internal teams to resolve billing or payment issues
• For the international role: collaborate with sales teams and leadership on escalated accounts

Required Qualifications

• 2–5 years of professional collections experience
• Strong written and verbal communication skills
• Professional, confident phone presence
• Ability to work efficiently in a fast-paced, high-volume environment
• Comfortable learning and navigating multiple systems
• Intermediate Excel skills (VLOOKUP/XLOOKUP, pivot tables)

Preferred Experience

• With international collections
• Familiarity with D365 or Oracle
• Experience during system integrations or process changes