Collections Specialist
Responsibilities
- Monitor and review account status reports to identify and resolve delinquent accounts.
- Provide quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software.
- Accurately process and record customer contacts via the designated tracking software.
- Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone in order to obtain payment.
- Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
- Research and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
- Collaborates with others, including field personnel, to develop, implement, and monitor collection strategy.
- Assists in training community associates as pertains to collections procedures and functionality available in multiple proprietary systems.
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customers’ experience.
Qualifications
- High school diploma or GED required.
- A minimum of one year of collections experience is required.
- Additional experience in accounts receivable, billing, and/or customer service experience in a call center or similar setting is preferred.
- Excellent oral and written communication skills.
- Proficiency in Microsoft Office (i.e. Excel, Word, etc.).
About the Role
This is a Local Remote Position. To be considered, you must live 2.5 hours within the greater Milwaukee, WI area. Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. Make Lives Better - Including Your Own.
Full suite of health insurance, life insurance, and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility includes Medical, Dental, Vision insurance, 401(k), Associate assistance program, Employee discounts, Referral program, Early access to earned wages for hourly associates (outside of CA), Optional voluntary benefits including ID theft protection and pet insurance. Full Time Only Benefits Eligibility includes Paid Time Off, Paid holidays, Company provided life insurance, Adoption benefit, Disability (short and long term), Flexible Spending Accounts, Health Savings Account, Optional life and dependent life insurance, Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and Legal plan.
Tuition reimbursement base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting.
Brookdale
Brookdale is a Great Place to Be: Gracious hospitality and neighborliness for our residents and families. Home-like feel and all-around comfort for residents and visiting family members. Industry leader in clinical care. Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. Extensive corporate support including a robust training program.