Collections Specialist

About the role

Bluegrass Pediatric Therapies (BPT) is seeking a Collections Specialist to join their billing team. This position helps maintain accurate patient accounts and works with families and insurance companies to resolve outstanding balances.

Responsibilities

• Review and follow up on outstanding patient and insurance balances
• Contact families regarding account balances and payment options
• Submit and track insurance claims, appeals, and corrected claims
• Investigate denied, rejected, or unpaid claims
• Verify payments, adjustments, and account information
• Document all collection activity accurately and promptly
• Establish payment arrangements in accordance with BPT policies
• Respond professionally to billing questions from families
• Protect patient confidentiality and follow HIPAA requirements
• Work closely with the billing and administrative teams to resolve account issues

Qualifications

• A high school diploma or equivalent is required
• Previous experience in medical billing, collections, accounts receivable, or insurance follow-up is preferred
• Knowledge of insurance claims and explanation of benefits is preferred
• Strong communication, organization, and problem-solving skills are required
• The ability to discuss financial matters with professionalism, patience, and compassion is necessary
• An attention to detail and the ability to manage multiple accounts and deadlines is important
• The ability to maintain confidentiality and handle sensitive information appropriately is crucial
• A reliable attendance record and the ability to work independently and as part of a team is expected

Skills

• Professionalism in discussing financial matters
• Patience and compassion when dealing with families
• Attention to detail and organizational skills
• Confidentiality and handling sensitive information
• Independent work and teamwork abilities

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Schedule and Compensation

This position is based in the billing department at our Richmond clinic. The typical schedule is Monday through Friday from 8:00 a.m. to 4:30 p.m., with some scheduling flexibility. After training and based on performance and operational needs, the employee may be eligible to work from home one day per week. Starting pay is $15 per hour. Upon successful completion of the 60-day introductory period, pay will increase to $16 per hour.