Collections Specialist

About the role

This role owns the accounts receivable collections process end-to-end — from monitoring aging balances to resolving disputes and maintaining strong relationships with clients and internal stakeholders. You'll play a key role in maintaining healthy cash flow and minimizing bad debt across BDG's advertising and media partnerships.

Responsibilities

• Manage the full collections cycle for outstanding client invoices, prioritizing by aging and risk
• Proactively contact clients via phone and email to secure timely payment and resolve outstanding balances
• Monitor and maintain accurate accounts receivable aging reports; flag at-risk accounts early
• Investigate and resolve billing discrepancies, short-pays, and disputes in partnership with Sales, Ad Ops, and Client Services
• Reconcile customer accounts and apply payments accurately in the accounting system
• Partner cross-functionally with Sales and Account Management on client payment terms, credit holds, and escalations
• Prepare regular collections status reports and aging summaries for Finance leadership
• Recommend accounts for write-off or collections agency referral when appropriate, following BDG policy
• Support month-end close activities related to AR, including bad debt reserve analysis
• Identify process improvements to reduce DSO (Days Sales Outstanding) and improve collections efficiency

Requirements

• 2–5 years of experience in collections, accounts receivable, or credit and collections, ideally in media, advertising, or a similarly fast-paced industry
• Strong communication and negotiation skills — comfortable having direct, professional conversations with clients about payment
• Solid understanding of AR processes, aging methodology, and basic accounting principles
• Experience with accounting/ERP systems (e.g., NetSuite, SAP, Oracle, or similar); NetSuite experience a plus
• Proficiency in Excel/Google Sheets for tracking, reporting, and reconciliation
• Highly organized with strong attention to detail and the ability to manage a high volume of accounts simultaneously
• A problem-solver who can navigate disputes calmly and find win-win resolutions
• Bachelor's degree in Finance, Accounting, Business, or a related field preferred (or equivalent experience)