Collections Specialist

About the role

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from customers and playing a critical role in maintaining the company's cash flow and minimizing bad debt. This role involves direct communication with clients to negotiate payment plans, resolve billing issues, and ensure timely receipt of payments.

Responsibilities

• Protects Badgers Accounts Receivable assets using good judgment and risk assessments.
• Emails and calls customers to collect past due balances according to portfolio assignment.
• Records collection information on customer’s accounts in databases.
• Creates promises to pay in database when confirmed payment commitments are received.
• Responsible for customer account maintenance and ensuring needed updates are implemented in databases.
• Collaborates with internal and external customers to find resolution of delinquent invoices and all discrepancies.
• Collects payments via credit card via phone or email following guidelines.
• Manages customer accounts: research, reconciling, and finding resolution of balances, unapplied payments, and assists cash applications with ensuring proper application of payments.
• Provides support and shares knowledge while maintaining excellent communication with area managers, billing, contracts, management and other departments.

Requirements

• Bachelor’s Degree in Accounting, Finance or a relevant field; or the equivalent work experience.
• 2+ years of experience in B2B Collections preferred.
• The role requires mobility within work environments, use of office equipment, lifting up to 20 pounds, clear vision and hearing, effective communication skills, and occasional travel for meetings and training sessions.

If you feel you don’t have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration.

Skills

• Proficient communication, interpersonal and organizational skills.
• Knowledge of accounting principles, practices, and applications.
• Advanced knowledge of MS Office, including Excel.

Benefits

• Generous salary and bonus program(s)
• Low-cost Medical, Dental, and Vision Insurance
• Retirement Plan with Employer Matching Contributions
• Attractive Vacation Programs
• Inclusive Group Life Insurance
• Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
• Rewarding Employee Referral Program
• Valuable Employee Training Program(s)