Collections Specialist

Responsibilities

• Contact customers via phone and email to discuss past-due invoices and outstanding balances in a professional and courteous manner.
• Conduct regular follow-up on aging accounts and document all collection efforts accurately and consistently.
• Research customer account discrepancies, identify root causes, and work toward timely and effective resolution.
• Maintain detailed and accurate records of customer communications, payment commitments, and account status updates.
• Assist the Accounting team in reducing outstanding receivables and improving aging metrics through proactive collection activities.
• Provide clear and timely updates on collection activity and account status to management and relevant stakeholders.
• Support the Accounts Receivable function with day-to-day tasks related to collections and account maintenance.
• Perform additional administrative or accounting support duties as needed to assist the broader finance and accounting team.

Essential Skills

• Minimum 1 year of collections experience.
• Demonstrated experience making collection calls and managing past-due accounts.
• Strong communication skills, both verbal and written, to interact effectively with customers and internal teams.
• Proven customer service skills with the ability to build rapport and maintain positive relationships while addressing payment issues.
• Ability to handle collections conversations professionally and courteously, even in challenging situations.
• Basic proficiency in Microsoft Office, particularly Outlook and Excel, including performing basic lookups.
• Experience working in a collections or customer service environment.
• Reliable transportation and ability to work onsite Monday through Friday.

Work Environment

This role is fully onsite in an office setting in Madison Heights, operating Monday through Friday from 8:00 a.m. to 5:00 p.m. The office houses customer service, sales, warranty, and accounting teams, with approximately 10 to 15 people in the office at any given time, creating a collaborative and cross-functional environment.

Job Type & Location

This is a Contract position based out of Madison Heights, MI.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.