Collections Specialist

Position: Collections Specialist, Department: Patient Accounting, Location: Cass City, MI, Hours: Full Time, Days.

About the role

Aspire Rural Health System is hiring a Collections Specialist. We’re looking for individuals with a positive attitude to join our dedicated team of healthcare professionals committed to delivering the highest quality of service to both our patients and employees.

Requirements

• Associate degree or 3-5 years’ experience in accounts receivable and patient/customer collections.
• Collections experience in healthcare environment preferred
• Knowledge and proven experience in billing and collection of patient/customer accounts.
• Knowledge of basic 3rd party billing, accounts receivable, and data processing.
• Ability to work independently, prioritize, and manage multiple tasks simultaneously.
• Demonstrates proficiency and possess effective communication, interpersonal, and problem-solving skills.
• Understanding of Revenue, CPT, HCPC, and ICD-10 codes.

Responsibilities

• Responsible for timely and accurate billing and collection of all patient accounts.
• Ensure that accurate and complete information appears on the patient statements.
• Research and resolve open accounts thoroughly and accurately.
• Follow-up on unpaid patient accounts in a timely manner.
• Follow up on incorrectly paid claims with billing staff, patient phone calls, and correspondence.
• Process and post accurate patient account payments and adjustments in a timely manner.
• Safeguard the public relations of the hospital and clinics by consistent professional conduct and respect for patients.
• Complete all job responsibilities in a timely manner, consistently meeting all established deadlines.
• Always maintain patient confidentiality.