Collections Specialist

This role is with a leading financial services company in the United States that specializes in private student loans, education financing solutions, and related products. The company supports students and families throughout their academic journey with loan programs, scholarship resources, and tools designed to make college more accessible and affordable.

About the role

The Specialist, Collections will perform collection activities to recover losses from assigned delinquent accounts.

Responsibilities

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
• Document all collection activities, including communication records, payment arrangements, and relevant information obtained during discussions with debtors, adhering to client standards and Federal Regulations.
• Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
• Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.

Requirements

• Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
• Effective verbal and written communication skills, including active listening and empathy.
• Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
• Detail-oriented with excellent organizational and time management skills.
• Reliable; ability to work flexible hours, including days, evenings, and weekends as required.
• Basic computing skills.
• Must be able to obtain required license for collecting upon placement.

Qualifications

• High school diploma or equivalent; some college coursework in business or related fields is preferred.
• 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
• Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

Pay

$41,600 per year.