Collections Specialist

Job Description The Collections Specialist is responsible for managing a portfolio of customer accounts to drive timely payment, reduce aging, and improve working capital performance. This role combines strong collections expertise with a proactive, solution-oriented approach focused on accelerating invoice-to-cash conversion. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt Responsibilities Key Responsibilities Portfolio Management & Collections Execution Manage an assigned portfolio of customer accounts across aging bucketsProactively contact clients to secure payment on past-due balances via phone and email (emphasis on phone calls)Maintain a disciplined call and outreach cadenceNegotiate payment commitments and structured payment plansDrive reduction in past due balancesClient Communication & Relationship ManagementServe as primary contact for payment-related inquiriesMaintain professional, solution-focused client conversationsSecure and document promise-to-pay commitmentsEscalate strategic or high-risk accounts when appropriate Cross-Functional Coordination Identify root causes of delinquency and pass off to proper resolution teamPartner with Billing, Operations, and Account Management to resolve disputes(Lead AR calls with the Operation teams Coordinate joint client outreach when neededEnsure timely resolution of payment barriers Documentation & System Integrity Maintain accurate and detailed account notesUpdate all activity within Oracle Advanced CollectionsEnsure data accuracy for reporting and analytics Performance & KPI Management Meet defined cash flow performance metricsParticipate in account review meetingsContribute to continuous improvement initiatives Core Competencies Strong collections and negotiation skillsProfessional client communicationProblem-solvingTime management and prioritizationAttention to detail and documentation accuracyCross-functional collaboration Qualifications Minimum Qualifications 2+ years of collections or accounts receivable experienceProven ability to reduce past-due balancesStrong communication and negotiation skillsExperience with ERP or collections systems Preferred Qualifications Enterprise or multi-region collections experienceKnowledge of Oracle Advanced Collections or similar systemsExperience with service-based or contract billing environmentsFamiliarity with AR metrics such as DSO and aging analysis Key Performance Indicators Past-due portfolio reductionPromise-to-pay attainmentOutreach productivityCash collected versus targets Position Impact The Collections Specialist plays a critical role in improving ABM’s working capital performance by accelerating cash conversion, reducing aging, and supporting enterprise financial objectives. About Us ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit www.abm.com