Collections Specialist-1

Knowledge, Skills & Responsibilities

• Manage a designated portfolio of accounts receivable customers, ensuring timely collection of outstanding balances
• Maintain accurate and detailed account notes, documenting all customer interactions and collection activities
• Conduct outbound collection calls and emails to resolve past-due accounts and drive payment resolution
• Engage in effective customer conversations to secure Right Party Contacts (RPCs) and Promises to Pay (PTPs)
• Build and maintain professional customer relationships while ensuring compliance with company policies and procedures
• Investigate and resolve invoice disputes, short payments, and billing discrepancies
• Collaborate cross-functionally with Sales, Customer Service, and Billing teams to eliminate payment barriers
• Identify and escalate high-risk accounts or complex collection issues as needed
• Research and resolve billing-related inquiries in a timely and accurate manner

Knowledge & Skills Requirements

• Associate’s degree in Finance, Business, or a related field preferred
• 3+ years of experience in collections and billing
• Strong proficiency in Microsoft Excel and ability to work across multiple software platforms
• Experience with JD Edwards (JDE) ERP system is a plus
• Excellent organizational skills with strong attention to detail
• Able to manage multiple priorities and meet deadlines in a fast-paced environment
• Self-motivated with the ability to work independently
• Strong written and verbal communication skills with a customer-focused approach

What We Offer

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.