Collections Representative
Position Summary
The Collections Representative will handle billing and collection responsibilities and will assist the billing manager to ensure that the organization receives accurate payments in a timely fashion. This position will keep track of customer contract information, delinquent accounts and payment plans. If an account is past due, the representative will attempt to reach the customer by phone, mail or email. Representative will need to prioritize which accounts warrant immediate attention, as opposed to those that can be handled later. In some instances, the representative will work with customers whose payments have fallen past due, offering smaller payments over a longer time.
Qualifications
- 1 year of previous collections experience
- Excellent interpersonal skills
- Proficient knowledge and use of office technology and equipment
- A solid understanding of finances and how to use computer software used to assist with collections
- Management of daily, weekly, monthly activity guidelines
- Must be organized, flexible, analytical and resilient when trying to resolve a collection or past due account
- Good work ethic and attendance a must
- Adaptability to work well with all levels of management and staff
- MS office; including Excel, MS Word, Outlook, Lync and PowerPoint
- Must be able to operate in a paperless environment
Benefits & Perks
At Yeo & Yeo, we offer a great career with industry-leading benefits, and that’s why we’re repeatedly ranked among Michigan’s Best Places to Work. Some of our benefits include competitive salaries; generous PDO/paid holidays, excellent medical, dental and vision plans; bonuses; referral programs; life insurance; 401(k) plan; community service opportunities; dress for your day attire; continuous feedback and so much more. We focus on developing our careers and prioritize fostering each person’s unique talents and strengths. We succeed as a team when our individuals succeed. We celebrate our successes and take time to cultivate our friendships. From team retreats and office (and Zoom) parties to our Yeo & Yeosports teams – we love what we do and having fun too!