Collections Representative
Job Overview
This role supports customers by helping them navigate early-stage financial challenges while providing excellent service. Key responsibilities include managing both inbound and outbound customer calls in a call center environment, working within an auto-dialer system, handling early-stage collections (1–30 days past due), averaging 80–120+ calls per day, providing financial guidance and solutions to customers, and supporting consumer loan and credit card accounts.
Key Responsibilities
- Manage both inbound and outbound customer calls in a call center environment
- Work within an auto-dialer system
- Handle early-stage collections (1–30 days past due)
- Average 80–120+ calls per day
- Provide financial guidance and solutions to customers
- Support consumer loan and credit card accounts
Schedule
- Training: Monday–Friday, 8:00 AM – 4:30 PM (MT)
- First week onsite: Monday – Saturday (5-day workweek), Shifts: 9:30 AM – 6:00 PM (MT) or 10:30 AM – 7:00 PM (MT) (varies seasonally)
Work Environment
- Hybrid model after training
- Onsite requirement limited to ~1 week per quarter
- Majority of work performed remotely from home
- Structured, team-oriented call center environment with support and coaching
Ideal Candidate
- Customer-focused and comfortable speaking on the phone throughout the day
- Motivated, reliable, and goal-oriented
- Interested in building a career in financial services or customer operations
- Able to work in a fast-paced, high-volume environment
About the Role
This is an excellent opportunity for individuals seeking stable, long-term employment with strong work-from-home flexibility while still maintaining connection with a collaborative team environment.
Why This Role Stands Out
- Hybrid Schedule – Work primarily from home after training
- Minimal Onsite Requirement – Only 1 week per quarter onsite
- Fortune 100 Experience – Build your career with a top-tier financial institution
- High-Volume Hiring – Fast interview and hiring process
- Consistent Schedule & Stability – Averaging 80–120+ calls per day
Requirements
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
- Benefits are subject to change and may be subject to specific elections, plan, or program terms
- If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $20.85 - $20.85/hr.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.