Collections Representative

Responsibilities

• Initiate collection activities on past due accounts (calls, letters, and emails)
• Follow-up on all items
• Process credit card payments including posting to accounts and logging activity
• Provide a high level of customer account management by properly maintaining account information and data
• Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary
• Solve all dispute cases to a mutual satisfactory end between the customer and company
• Analyze accounts receivable information to determine priority and produce aging reports

Qualifications

• A high school diploma, GED, or equivalent training and experience
• A minimum of 1 - 2 years of collections experience preferred

Benefits

• Medical, dental, and vision coverage (eligibility after 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• New employee training program and opportunities for continued learning and career development
• Disability and life insurance
• Generous tuition assistance program
• Propane discounts

Pay

$16.20 - $19.00 an hour (dependent on experience)

Schedule

This position may be eligible for overtime pay based on business needs.

About the Role

We are currently looking for a Collections Representative to deliver a high level of customer service by helping to resolve delinquent customer accounts.

Suburban Propane

Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states.

Company Pillars

• Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service
• SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint
• Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives

Equal Opportunity Employer

Suburban Propane is an Equal Opportunity Employer and considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.