Collections Representative

About the role

Innovate Remotely at Lowe's Pro Supply, a subsidiary of Lowe's Companies Inc. focused on the multi-family property management industry. The Credit Representative plays a crucial role in ensuring timely payments from their assigned portfolio of accounts.

Responsibilities

• Aging and soft collections within the assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and initiate collections procedures, including release orders.
• Maintain accurate records of contacts and attempted contacts with account customers, as well as, records of any payments collected from the customers and accurate customer contact information.
• Provide white glove customer service through answering inbound calls timely and processing inquiries/requests from ZenDesk ticketing system.
• Partner closely with Outside Sales Representatives and Pro Solutions Center to research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.
• Other duties, as assigned.

Requirements

• High school diploma or equivalent or equivalent years of experience in lieu of education requirement, if applicable.
• Minimum 3 years’ experience in credit and collections environment.

Preferred Skills/Education

• Bachelor’s degree.
• Cforia experience.

Pay

Pay Range: $16.42 - $27.42 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.