Collections Manager

Collections Operations

Manage daily collections activities to ensure timely recovery of outstanding balances.
Monitor aging reports and drive reduction in past-due accounts and DSO (Days Sales Outstanding).
Develop and implement effective collections strategies, policies, and procedures.
Handle escalated collection issues and negotiate payment solutions with customers.
Ensure compliance with company policies and applicable regulations.

Team Leadership

Lead, coach, and develop collections agents and support staff.
Establish performance goals and monitor KPIs for team productivity and effectiveness.
Conduct regular team meetings, training, and performance reviews.
Foster a results-driven and customer-focused team environment.

Accounts Receivable Management

Partner with finance, billing, and customer service teams to resolve invoice disputes and payment delays.
Review customer accounts and credit risks to identify collection concerns proactively.
Support month-end reporting and cash flow forecasting activities.
Maintain accurate account documentation and reporting records.
Process collections workflows using ERP and CRM systems.

Process Improvement & Reporting

Analyze collections data and identify trends, risks, and improvement opportunities.
Implement process improvements to increase efficiency and collection rates.
Prepare and present reports on aging, collections performance, and cash flow metrics to leadership.