Collections Manager

Responsibilities

• Maintain daily contact with residents and/or their representatives concerning any aspect of rent collection, including property visits, telephone inquiries, office interviews, coordination of payments, and offering advice on methods of payment
• Develop and distribute weekly, monthly, quarterly, and annual collections status reports to management
• Resolve cash application issues in conjunction with the AR Specialist
• Research and reconcile resident ledgers
• Works with other team members to resolve and collect payments for disputed charges
• Create, design, implement and enforce debt counselling policy and procedures to ensure sustainable tenancies
• Manage all notices and late fees in accordance with policy and procedures
• Ensures key principles of customer service are adhered to and the needs to vulnerable residents are met
• Understands rent collections that considers financial circumstances and identify suitable cases for referral to debt counselling services
• Actively monitors all payment commitments on a consistent basis and takes appropriate action
• Ensures all YARDI and manual documentation systems are accurately updated and maintained on a timely basis
• Prepares court documents and paperwork relevant to rent cases including negotiation with tenants and other representatives before hearings
• Understands Court procedures including liaison with court officials and legal services as required
• Filings and follows through on small claims proceedings
• Captures lock outs in conjunction with Property Managers
• Captures inventories and photographic evidence in respect of items remaining in the property and damage to property
• Transfers bad debt cases to collection agency in accordance with policy and procedure
• Maintains continual awareness of changes in the regulation and precedents in respect of rent collection and recovery
• Provides written reports in relation to collection, legal referral, including provision of referrals to external agencies
• Liaison between company and collection agency

Benefits

• Medical
• Dental
• Life Insurance
• PTO
• Paid Sick Leave
• 12 Paid Holidays

Pay

Salary: Based on Experience